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PRIVACY POLICY

Soovanch: From Within
ABN: 11 260 048 911
Operated by: Soovanch Sungur Effective Date: 28 June 2026

1. Our Commitment to Your Privacy
Soovanch: From Within is committed to protecting your privacy and managing your personal data with elite-level security and confidentiality. This Privacy Policy outlines how we collect, use, disclose, store, and shield your information across our website (soovanch.com), our Linktree portfolios, our YouTube channel metrics, our automated booking applications, and
during our live or virtual coaching interactions. By engaging with our platform or services, you consent to the data practices described in this policy, which complies strictly with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. Information We Collect

To deliver high-impact mindset coaching systems, public speaking frameworks, and keynote experiences, we collect two categories of
information:

2.1 Personal Information
This includes any information or opinion that can identify you as an individual. We collect:

  • Identifiers: Your full name, email address, phone number, and physical or business address.
  • Transaction Data: Secure billing, invoicing, and payment processing records (managed strictly through encrypted, PCI-compliant third-party gateways).
  • Digital Data: Your IP address, browser type, geographic location, and interaction history
    with our website, Linktree, and YouTube channel.

2.2 Sensitive Information:
Due to the psychological and developmental nature of mindset coaching, you may choose to voluntarily disclose sensitive data during our sessions, including:

  • Deep-seated limiting beliefs, emotional or professional blocks, and behavioural patterns.
  • Specific communication anxieties, stage fright history, and mental performance challenges.

 3. Strict Consent and Collection Methods
We completely reject deceptive data harvesting. We collect personal and sensitive information only through lawful, transparent, and direct means:

  • Direct Forms: Information you type into contact forms, registration fields, or booking applications on our website.
  • Client Onboarding: Intake sheets, goal-setting assessments, and diagnostic questionnaires completed prior to commencing coaching programs.
  • Coaching Interactions: Professional notes, breakthroughs, and milestone tracking recorded by the principal coach during virtual or face-to-face sessions.
  • Digital Community Channels: Email newsletter sign-ups, lead magnet downloads, or audience interactions linked to our YouTube platform.
  • Consent Threshold: In strict accordance with APP 3.3, we will never collect your sensitive mindset information without your explicit, voluntary verbal or written consent during your coaching onboarding.

 4. Purpose of Data Processing
We collect, hold, use, and process your information exclusively for legitimate, high-utility business and service functions:

  • To customize and execute your specific mindset coaching packages and public speaking frameworks.
  • To manage appointment scheduling, issue automated session reminders, and administer corporate billing.
  • To safely audit your personal development history and track your professional execution over time.
  • To distribute premium educational content, video updates, and upcoming local Perth workshop opportunities (you maintain an absolute right to opt out of promotional emails at any time via the “unsubscribe” link).

5. Unshakeable Confidentiality Disclosure Boundaries
We strictly do not sell, rent, lease, trade, or share your personal or sensitive information with third-party marketers or external agencies under any circumstances. Your data is strictly locked and only disclosed under the following legally defined boundaries:

  • Explicit Consent: When you provide written permission to share a case study, success story, or professional review.
  • Operational Necessity: To secure, encrypted third-party applications required to run our business infrastructure (e.g., our automated calendar systems, email hosting software, and secure financial clearing houses). These partners are legally bound by their own rigorous privacy mandates.
  • Legal Compulsion: Where disclosure is explicitly required, authorized, or compelled by Australian law, a court order, or to prevent a serious and imminent threat to your life, health, or public safety.

6. Advanced Data Security Storage Architecture
To prevent data breaches, identity theft, or unauthorized access, we implement a highly secure digital and physical environment:

  • Encryption & Vaults: All client intake data, personal notes, and contact logs are stored within password-protected, two-factor authenticated (2FA), encrypted cloud-based storage networks.
  • Access Control: Access to client records is strictly restricted to the principal operator, Soovanch Sungur. No third-party contractors or administrators can access your sensitive mindset logs.
  • Retention Limits: In compliance with Australian corporate and tax regulations, client records are retained securely for a period of 7 years following the conclusion of services. Once this regulatory period expires, your data is permanently shredded, digitally wiped, or completely de-identified.

7. Website Cookies and Third-Party Links

  • Cookies: Our website uses standard digital cookies and tracking pixels to analyze web traffic patterns, optimize your user experience, and ensure our portfolio displays correctly. Cookies do not extract personal files or identify individual users. You can disable cookies at any time through your personal browser settings.
  • External Portfolios: Our platforms contain links to external sites (such as LinkedIn, YouTube, or others). Soovanch: From Within is not responsible for the independent privacy practices of external networks. We advise checking their individual policies.

8. Your Absolute Legal Rights (Access Correction)
Under the Australian Privacy Principles, you hold absolute rights over your personal data:

  • The Right to Access: You can request a complete digital copy of the personal information we hold about you at any time.
  • The Right to Correction: If you discover that any contact details, billing data, or records we hold are inaccurate, outdated, or incomplete, you have the right to demand immediate correction.

To execute these rights, submit a written request to info@soovanch.com. We will process and fulfill your request within 30 days free of charge, subject to identity verification.

9. Policy Updates
We review and update this Privacy Policy periodically to maintain total compliance with changing digital technologies, corporate structures, and Australian privacy regulations. The most current version will always be published openly on soovanch.com with its corresponding effective date.

10. Contact Information Regulatory Complaints
If you have any questions, feedback, or a formal privacy concern regarding how your sensitive information is processed, please contact us immediately:

  • Principal Operator: Soovanch Sungur
  • Business Practice: Soovanch: From Within
  • Email Contact: info@soovanch.com
  • Primary Location: Perth, Western Australia
Escalation Path

We take every privacy concern with the utmost corporate seriousness and will work to resolve your issue within a collaborative discussion. However, if you believe our internal resolution has not met statutory requirements, you maintain the legal right to lodge a formal complaint directly with the Office of the Australian Information Commissioner (OAIC) by visiting www.oaic.gov.au or calling 1300 363 992.